Shipping policy
Last updated: September 26, 2026
This Shipping Policy applies to all orders placed on duoheels.com, operated by Infavy Interactive Private Limited (CIN U62010DL2025PTC451670, GSTIN 07AAICI3138A1ZZ), registered office: 03, 4th Floor A1/17 Freedom Fighter Enclave, South Delhi, Delhi 110068, India.
Shipping Coverage
We currently ship to addresses across India. Free shipping is offered on all orders within India.
Processing Time
Orders are typically processed and dispatched within 1-3 business days of order confirmation. You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
Estimated delivery time is 4-9 business days from dispatch, depending on your location. Delivery times may vary during sale periods, public holidays, or due to circumstances beyond our control (courier delays, weather, etc.).
Order Tracking
Once your order ships, you will receive a tracking link by email.
Undeliverable / Delayed Packages
If a package is delayed, lost, or marked undeliverable, please contact us and we will work with our courier partners to resolve the issue.
Contact
we@duoheels.com