Privacy Policy

Effective date: 23 September 2026

DuoHeels (operated by Infavy Interactive Private Limited, GSTIN 07AAICI3138A1ZZ, registered office: Third Floor, Flat No. 2, D-11, Main IGNOU Road, Near Gate No. 4, Neb Sarai, New Delhi, South Delhi, Delhi 110068, India) ("we", "us", "our") respects your privacy. This policy explains what personal data we collect through duoheels.com and how we use it.

1. Information We Collect

Contact details you provide at checkout or sign-up: name, email, phone number, shipping and billing address.
Order information: items purchased, size, payment status, order value.
Payment information: processed directly by our payment gateway partners; we do not store your full card or UPI credentials.
Device and usage data: IP address, browser type, pages viewed, collected automatically via cookies and analytics tools.

2. How We Use Your Information

To process and fulfil your orders, including shipping and returns.
To communicate with you about your order, account, or customer support requests.
To improve our website, products, and marketing (only with your consent where required).
To comply with tax, accounting, and legal obligations under Indian law.

3. Sharing of Information

We share your information only with trusted third parties needed to run our business: payment processors, shipping and logistics partners, and IT service providers. We do not sell your personal data.

4. Cookies

Our store uses cookies to keep your cart working, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings.

5. Data Security

We use industry-standard measures (encrypted checkout, restricted access) to protect your data. No method of transmission over the internet is 100% secure.